Don't WAIT. Solve tickets before you even see them.
WAIT reads every ticket the second it lands, resolves most of them with your own knowledge base, and hands the rest to your team with full context attached. No cold starts, no repeated questions.
Self-hosted or cloud · Bilingual out of the box · Deploys with one Docker Compose file
No new workflow to learn. People submit a ticket the way they always have. WAIT does the rest.
Category, priority and urgency are detected instantly, and the best-matching guide from your knowledge base is pulled in.
A live chat opens with clear, step-by-step guidance, in the person's own language, in their own words.
Most issues close in minutes. Anything that needs a human reaches your team with the full transcript attached. Zero re-explaining.
Built for IT teams who'd rather build things than answer the same three tickets all day.
Every ticket is categorized, prioritized and matched to a fix the moment it's submitted. No queue, no waiting.
Step-by-step guides your team already trusts: searchable, editable, and what WAIT references before it ever replies.
DE and EN out of the box, matched by guide slug so nobody gets a worse experience in their own language.
The moment a human touches a ticket, WAIT steps back, with the full context of what was already tried.
See what's actually breaking, auto-resolve rate, first-response and resolution time. No spreadsheet required.
One Docker Compose file for full control on your own infrastructure, or a managed cloud instance in minutes.
WAIT ships the same either way. Keep every ticket and guide on infrastructure you control, or let us run it so you never think about uptime again.
Every step has its own guide, from the bare server to the first ticket. All documentation is in German, as PDF and Word.
Debian, NVIDIA driver, Docker and WAIT itself, with the AI running on your own GPU.
Installationsanleitung →Service account, admin group and LDAPS on your domain controller. Everyone signs in with their school login.
AD-Login-Anleitung →Your own domain and a free Let's Encrypt certificate that renews itself. No firewall changes.
Installationsanleitung, 6.4 →Share the online user guide with students, teachers and IT staff. Screenshots included.
Benutzeranleitung →See what self-hosted and cloud pricing look like, or jump straight into the tool if you're already set up.