Pricing

Your infrastructure, or ours. Either way, simple.

One flat license if you'd rather run it yourself. One price per user if you'd rather we did. No hidden tiers.

Self-hosted

Run it on your own infrastructure

One Docker Compose file. Your servers, your database, your data. Full control from day one.

€2,499 / year, per organization

Unlimited users and tickets. Volume discounts for multi-campus deployments.

  • Deploy with Docker Compose in minutes
  • 100% data ownership, on your infrastructure
  • Unlimited users and ticket volume
  • Bilingual knowledge base, fully editable
  • Email support, version upgrades included
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Cloud-hosted · most popular

Let us run it for you

Fully managed, auto-updated, backed up. You're chatting with your first ticket in under 10 minutes.

€1.50 / user / month

Billed per user with access to WAIT. €1 per user per month with yearly billing.

  • Zero infrastructure to manage
  • Automatic updates, backups and 99.9% uptime
  • Unlimited ticket volume
  • Bilingual knowledge base, fully editable
  • Priority email + chat support
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Compare

Same product, two ways to run it

Whichever you pick, your team and your users get the exact same WAIT.

Feature Self-hosted Cloud-hosted
AI ticket triage & chat
Bilingual knowledge base (DE/EN)
Admin insights & dashboard
Data location Your infrastructure Managed cloud
Updates & maintenance Self-managed Automatic
Uptime SLA N/A 99.9%
Support Email Email + chat, priority
Billing Flat, per organization Per user
FAQ

Questions people actually ask

Yes. Every ticket, guide and account exports cleanly, so moving from cloud to self-hosted (or back) is a data migration, not a rebuild.
Cloud-hosted starts with a 14-day trial, no card required. Self-hosted is open to spin up locally with Docker Compose before you buy a license.
German and English ship out of the box, matched guide-for-guide. Additional languages can be added to the knowledge base at any time.
Bcrypt-hashed passwords, JWT-based auth, rate-limited logins and strict role separation between customers and admins. The same on both plans.
Head straight to the WAIT app. Login lives there, not on this site.

Ready when you are.

Spin up self-hosted in minutes, start a cloud trial, or jump straight in if you're already set up.

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